If you need advice or would like to speak to the doctor or nurse over the telephone then the best time to ring is after morning surgery, between 11:30 and 12:30. You may be asked to ring back at a later time if the doctor or nurse is still in morning surgery or we may take your details and nature of the query for the doctor or nurse to call you back.
At the end of morning surgery the doctors have to carry out home visits, review hospital letters, deal with test results, review repeat medication requests and answer any general queries. They will try to call patients back in the morning but sometimes it may need to be in the afternoon.
At times, when a patient asks to speak to a doctor or nurse, the issue could be dealt with by another member of staff – a receptionist, dispenser, secretary or the manager. We encourage patients to use these staff whenever possible to address their issues.